Refund policy
At Tots in Towelling, we want you to love your purchase. If something isn’t quite right, we’re here to help.
Returns Eligibility
You may return items if:
- They are returned within 14 days of delivery.
- They are unused, unwashed, and in their original condition.
- All original tags and packaging are intact.
For hygiene reasons, we cannot accept returns of items that have been worn, washed, stained, or damaged, unless they are faulty.
Non‑Returnable Items
The following items cannot be returned unless faulty:
- Items marked Final Sale or Clearance
- Gift cards
How to Return an Item
- Email us at hello@totsintowelling.com with your order number and reason for return.
- We aim to reply with return instructions within 48 hours.
- Carefully package the item, with the original packaging, and send it back to us.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Refunds
Once we receive and inspect your return;
- Approved refunds will be processed back to your original payment method within 5–10 working days.
- Original shipping costs are non‑refundable, unless the item is faulty.
Exchanges
We currently do not offer direct exchanges. If you’d like a different size or colour, please return the original item for a refund and place a new order.
Faulty or Incorrect Items
If you receive an item that is faulty or not what you ordered, please contact us within 48 hours of delivery with photos where possible. We’ll arrange a replacement or refund at no extra cost.
Sustainability Note
As a small brand focused on sustainability, we kindly ask customers to consider purchases carefully to help reduce unnecessary returns and environmental impact. Thank you for supporting mindful shopping 🤍
Contact Us
If you have any questions about returns or refunds, please contact us at: hello@totsintowelling.com